Terms & Conditions

Seller and Customer

Godfrey Jewellers is the online trading name of Godfrey Jewellers. These terms and conditions (of which the Privacy Policy forms a part) apply to all orders which you, the customer place using this website, for items ordered on the Internet and over the telephone. These terms and conditions are applicable to the supply of products made by Godfrey Jewellers hereafter referred to as the seller, to the buyer hereafter referred to as the Customer. Customer means the person or company to whom this document is addressed.

Your Agreement to Us

By placing an order on our website or by telephone you will be agreeing to our terms and conditions and privacy policy. If you do not agree to be bound by these terms and conditions and privacy policy please stop using this website immediately. By placing any order through our website or by telephone you also declare to us that you are over the age of 18 years. If you are under the age of 18, you may use the Godfrey Jewellers website if accompanied by a parent or guardian. This is in line with UK contract Law. Please ensure that you fully read our terms and conditions before placing an order with us.

You will not use any part of the Godfrey Jewellers website for any illegal purpose and agree to use the website in accordance with all the relevant laws at all times. You will not upload or transmit viruses, macro viruses, Trojan horses, worms or anything else which could be deemed to interfere or disrupt the normal operation of a computer or server, nor will you upload or transmit through our website any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety. You will not use the Godfrey Jewellers website in any way which may cause the website to be interrupted, damaged, caused to run less efficiently or the effectiveness or functionality of the website be placed in any jeopardy. You will not make violations or infringements against any person or company inclusive of, but not limited to intellectual property, confidentiality or privacy. You may not publish any link to any part of the Godfrey Jewellers website without express written consent from Godfrey Jewellers unless you create a link to the website which does not portray us or our suppliers and affiliates, or their products or services in a misleading, false, offensive or derogatory manner. You are under no circumstances granted permission to use any of our logos, graphics or trademarks as part of a link without our express written consent, and we reserve the right to withdraw the consent of use at any time we deem necessary. You will not use framing or embedding techniques to embed any part of the Godfrey Jewellers website or any of its content without our express written consent. You will not use any of our Meta Tags or hidden text which uses our names, logos, brands or trademarks without our express written consent. You will not under any circumstances attempt to gain any unauthorised access to any section, module or component of the Godfrey Jewellers website. Any unauthorised use of this website will terminate your permission or limited access license to use this website in addition to our other rights. You will warrant to us that by using our website that you are not in any breach of laws or regulations which apply to you or the methods in which you are accessing the website. Any activity on our website may be monitored. We will investigate any violations of our Terms and Conditions or complaints made by anyone relating to the use of the website and will take any action which we believe to be appropriate.

Our Liability

Godfrey Jewellers and our affiliates try to be as accurate as we possibly can when describing the products on our website. Products will often be supplied with the relevant metal and diamond weights. Unless stated otherwise these are only to be used as a guide and can vary slightly. We cannot guarantee that colours in our images will be displayed correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products are not shown at their actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you contact us prior to placing an order on the website.

We are unable to guarantee that our website is free of computer viruses, and it is important that you take the necessary precautions to protect your computer from infection. We will not be held responsible to you for any loss of content or damage to hardware as a result of uploading or downloading from the Godfrey Jewellers website. If you suspect a problem with our website please report it immediately to us via email at [email protected] and we will attempt to fix the problem as soon as possible.

We try to ensure that our website is always available. However this may not always be possible and access to the website may be disrupted or suspended on a temporary basis and without notice in the event of a systems failure, site maintenance, and repair or for any reasons which may be out of our control.

Godfrey Jewellers will not be held responsible to you or any third party for any business loss inclusive of loss of profits, revenue, contracts or any other deemed loss, or any indirect or consequential loss in connection with your usage of the Godfrey Jewellers website.

Disclaimer

Godfrey Jewellers reserves the right to refuse access to our service, terminate user access, remove and edit content or cancel orders at our discretion if deemed necessary.

Order and Delivery Process

Orders placed before 12pm on Monday, Tuesday, Wednesday or Thursday will normally be dispatched for delivery the next day, orders placed after 12pm on Thursday and up until 12pm on Monday would normally be delivered on the following Tuesday. A Saturday delivery is possible but there is a delivery surcharge, please contact us for further details. We deliver throughout England, Wales and most parts of Scotland, if we are unable to deliver to your location for whatever reason we will contact you. It is essential that you give us the correct delivery address and postcode along with a contact telephone number so that we can ensure that the carrier can deliver your order on time and at the location requested. You may wish to choose an alternative delivery day or location, if so please ensure that someone is available to receive your delivery as we will not accept any liability for undelivered or damaged goods for which the carrier has been unable to obtain a signature confirming that delivery has taken place.

Limited Access License

By using this website Godfrey Jewellers is granting you (The Customer) a limited access license for personal use. This forbids the download of any section of the website, other than the caching of pages, or the modification of any section unless express written consent from Godfrey Jewellers has been granted. The limited access license does not grant anyone to use the website or any of its contents for commercial gains or to resell any aspect of the website or content, neither does it grant the use of any product information including product listings, descriptions or pricing information, nor any content included within the website which may be used to benefit another online business. Godfrey Jewellers forbids the use of any data mining, data robots or other data extraction / gathering tools. Any unauthorised use of the Godfrey Jewellers website will result in termination of your license, and possible prosecution if deemed necessary.

The Passing of Risk

The passing of risk shall pass to the customer upon delivery of the goods.

Payment Information

You may pay for the items which you order online using our secure online checkout with Sage Pay or PayPal payment processing. Please note we do not store or share card details with any third parties.

Our Satisfaction Guarantee

All of our products are of the highest standard and offer true value for money. Should your order not arrive in perfect condition or you are unsatisfied with any part of our service, please inform us and we will refund or replace any item that does not meet your expectations. The seller reserves the right at any time to make changes to this website, including price or product changes, our terms and conditions, the Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you order from the seller’s website.

Our Pricing Policies

All prices listed on the Godfrey Jewellers website are displayed in UK Pounds Sterling (GBP £) and can only be accepted in Pounds Sterling. We will endeavour to keep prices as constant as possible, however due to the current fluctuations of precious metal prices we may need to change prices at any time, and reserve the right to do so. Packing and delivery costs associated with your order will be added to the total price of your goods during the checkout process, this will be clearly labelled on your order checkout page. Once an item has been purchased from our website and the payment has been received we will always honour the price quoted, regardless of any lead times or delays out of your control. Prices quoted on the Godfrey Jewellers website are only applicable to goods which are purchased through our website. Godfrey Jewellers make every effort to ensure that goods displayed on our website are available at the price shown on the website; however we cannot guarantee that this is always the case. If the goods ordered online are unavailable at the price displayed we will notify you as soon as possible. If an error is made with pricing on our website or during the ordering process we will inform you as soon as possible and provide you with the option of either buying the goods at the correct price or cancelling your order completely. Your order will be cancelled from our systems and a full refund will be issued in the event that we are unable to contact you to notify you of the pricing error. Once an order is placed with Godfrey Jewellers your payment card will be debited immediately. For further information relating to delivery charges and how to receive free delivery please visit our Delivery Information page.

Data Protection

We adopt a strict data protection policy at Godfrey Jewellers and ensure that your personal information is kept absolutely secure. We will not pass your information to anybody outside of our organisation unless required to do so by UK law. All personal information held about customers online is secured under our SSL certificate. There is a dedicated page on our website which will explain how we keep our customers personal details safe and secure. Please click here to visit our Security Policy page. Please also visit our Privacy Policy page which will explain how we may use your personal information.

Trademark

Godfrey Jewellers forbids the use of the Godfrey Jewellers brand, logos, trademarks or graphics without the express written consent from Godfrey Jewellers.

Duplication

The Godfrey Jewellers website as a whole entity or individual modules or sections may not be reproduced, copied, duplicated, visited, sold, resold or exploited in any manner for any commercial purpose without the express written consent of Godfrey Jewellers.

Your Account

By using the Godfrey Jewellers website, you are made responsible for ensuring the security of your account; this includes maintaining the confidentiality of your user account, ensuring you use a strong password to prevent access to your personal information and restricting the access to your computer. By using our website you will accept responsibility for any activities which occur under your account and password of the Godfrey Jewellers website. Please visit our Security Policy page for further information relating to security procedures and how to protect your online account and personal information, as well as the information relating to the procedures Godfrey Jewellers implement to ensure your information is kept safe.

The Law

By visiting or using the Godfrey Jewellers website, you are agreeing to the law of England and as such agree to use the English Court system if there is ever a dispute.

If the law deem that any section of this Terms and Conditions is found to be misleading or invalid, all other sections will still remain valid and enforceable by law.

Complaints Procedure

If you are unhappy or have any concerns whatsoever regarding your order or our service please don’t hesitate to contact us on 01752 941652 alternatively you may wish to email us on [email protected] We deal with each problem individually to ensure a prompt and efficient resolution.

Changes to our Terms and Conditions

Godfrey Jewellers reserves the rights to change the Terms and Conditions of this website from time to time. If we need to change the Terms and Conditions we will post the new Terms and Conditions on our website. It is the responsibility of the customer to ensure you regularly check the Terms and Conditions and to familiarise yourself with what they mean and to check the relevant updates. If you do not want to be governed by our Terms and Conditions please refrain from using our website.

Contact Us

If you have any questions regarding the Godfrey Jewellers website, please contact us on:

  • Email: [email protected]
  • Telephone: 01752 921000
  • Write to: Godfrey Jewellers, Plymouth Science Park, 1 Davy Road, Derriford, Plymouth, Devon, PL6 8BX

Your Statutory Rights

The terms and conditions detailed above do not affect your statutory rights.